bank feeds not coming through - how do i rectify?

[Megsy76]

my bank feeds have stopped coming through, since Saturday, and missing a day from last week too. How do I rectify

[SamaraM]

Hi @Megsy76 

Thank you for your post. Can you try clicking on the “Get Bank Transaction” button again, which will prompt the system to try to request that information once more.

After you do that does it come up with any error message? If you are still not receiving the feeds, I am happy to investigate it further, if you could you send me the following over Private Message:

• Serial number and company name 
• Last 4 digits of the affected bank account or credit card 
• Screenshot of the transactions showing on your bank account
• Screenshot of the bank feeds screen showing those transactions missing 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[Fabrication]

For the second time now, we are not getting our biggest day of the month bank feeds in essentials. I phoned and was told there was a 56 minute phone wait to speak with someone about this.

We have a small business to run and that is an appalling and completely unworkable delay.

Is there anything reasonable we can do to get our Bank Feeds as needed?

I note the advice to click the "Get Bank Transaction" button, but I cannot see any such button. We have no error message. 

[SamaraM]

Hi @Fabrication 

Sorry to hear that you have had that experience with contacting our phone-based team.

I can also have a look into your delay as well. Could you send me the following over Private Message:

• Serial number and company name 
• Last 4 digits of the affected bank account or credit card 
• Screenshot or document showing the transactions on your bank account/credit card
• Screenshot of the bank feeds screen showing those transactions missing 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.