Access after Essentials transition to business

[WAT-Helen]

After Essentials transition to Business, I lost business owner access which has been transferred to an outsider (audit employee) who is no longer with that firm. A former business advisor has also been added and I am not able to remove them. This is a breach of privacy and hugely inconvenient.

I have been trying to resolve this through MYOB support for over 2 weeks. On 26 May they emailed that the auditor had been removed and I had been given owner access and it would take 1-2 hours to sync - 8 days later and still no change! 

[Isaiah_C]

Hi @WAT-Helen 

Thank you for the post and welcome to Community Forum! I'm sorry to hear that you've had this experience. To further assist you with this, please send me a Private Message containing the following:

• Serial number
• Business name
• Your full name and email address

Please let me know if you need further help.

Kind regards,

Sai

[WAT-Helen]

• Serial number: 
• Business name: Wide Angle Tasmania Inc
• Your full name and email address: 

The problem is still not fixed.

[Isaiah_C]

Hi Helen,

Thank you for the information. May I can see that you're still an owner of this file. May I have the full name and the email address of the user that you wish to be removed?

Kind regards,

Sai

[Isaiah_C]

Hi @WAT-Helen 

I also have edited your message as we are not allowed to post any sensitive information in a public posts. Please send a Private Message in regard to the information that is needed.Thank you!

Kind regards,

Sai

[Isaiah_C]

Hi @WAT-Helen 

Do you still need assistance with this concern? Just let me know.

Kind regards,

Sai