CUSTOMER SERVICE - lacking

[ttransport1]

The last three occassions trying to ring MYOB customer service were a fail, with over an hour wait time and eventualy no helpful advice??

I have now tried three separation occassion to use your chat box - with approximate wait times nowhere close to the actual wait time.  Today the approiamtely wait time is three minutes - 30 minutes later I am still waiting with no response.

Not sure how you expect us to run a business with little or no support from MYOB??

[ttransport1]

Someone finally answered and it took 20 minutes of questions and misinformation before I was advised :

To assist you with this further I will need to connect you to our payroll experts for further assistance. Please stay on chat during this process. Have a great day head!

I have been waiting now another 20 mintues with no advice as to the wait time??

[Princess_R]

Hi @ttransport1 

We appreciate your patience and understanding about this matter. We're sorry to hear that you had that experience. If you could provide me more information about your query, I am more than happy to help.

Cheers,

Princess