Partner Zone

Can't cancel subscription

username1234
1 Post
User

1Posts

2Kudos

0Solutions

Solved: Go to Solution

Can't cancel subscription

I'm trying to cancel my subscription but it doesn't seem possible. When I try to call the phone number which I need to call in order to cancel, the automated response tells me to stay on the line and then hangs up on me. There also doesn't seem to be a way to email myob.

 

I don't think it should be this hard to cancel a subscription.

7 REPLIES 7
Sam_R
MYOB Moderator
2,887 Posts
MYOB Moderator
MYOB Moderator

2,887Posts

205Kudos

450Solutions

Accepted Solution Solved

Re: Can't cancel subscription

Hi @username1234,

 

Thanks for reaching out, I'd be more than happy to assist you with this. 

 

Could you please send me a private message with the following details:

 

  • Serial number
  • Business name
  • Your name + email 

Cancellation requested processed/resolved via PM - 19/9

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

ICWA
Contributing User
6 Posts
Contributing User
Contributing User

6Posts

1Kudos

0Solutions

Re: Can't cancel subscription

Hi 

I'm having the same problem - cannot get through to the phone centre to cancel my subscription - very frustrating ( and unprofessional)

 

 

ICWA
Contributing User
6 Posts
Contributing User
Contributing User

6Posts

1Kudos

0Solutions

Re: Cancelling subscription

I'm having the same problem and agree with your comments

Can someone from MYOB please contact me to fix this issue.

Thx

 

Sam_R
MYOB Moderator
2,887 Posts
MYOB Moderator
MYOB Moderator

2,887Posts

205Kudos

450Solutions

Re: Can't cancel subscription

Hi @ICWA,

 

Thanks for reaching out. 

 

Please find the below link as a guide on canceling your subscription through My Account:

 

If you had any trouble with this, do let me know so I can assist further. 

 

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

ICWA
Contributing User
6 Posts
Contributing User
Contributing User

6Posts

1Kudos

0Solutions

Cancel subscription

Please cancel my subscription 

ICWA
Contributing User
6 Posts
Contributing User
Contributing User

6Posts

1Kudos

0Solutions

Cancel subscription please

Please cancel my subscription

Sam_R
MYOB Moderator
2,887 Posts
MYOB Moderator
MYOB Moderator

2,887Posts

205Kudos

450Solutions

Re: Can't cancel subscription

Hi @ICWA,

 

Thanks for getting back to me and letting me know, however, sorry to hear about your experience trying to reach phone support. 

 

Could you please send me a private message with the following details so I can look into this for you?

 

  • Serial number
  • Business name 
  • Your name + email 

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post