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Can't cancel subscription

username1234
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Can't cancel subscription

I'm trying to cancel my subscription but it doesn't seem possible. When I try to call the phone number which I need to call in order to cancel, the automated response tells me to stay on the line and then hangs up on me. There also doesn't seem to be a way to email myob.

 

I don't think it should be this hard to cancel a subscription.

11 REPLIES 11
Sam_R
MYOB Moderator
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Accepted Solution Solved

Re: Can't cancel subscription

Hi @username1234,

 

Thanks for reaching out, I'd be more than happy to assist you with this. 

 

Could you please send me a private message with the following details:

 

  • Serial number
  • Business name
  • Your name + email 

Cancellation requested processed/resolved via PM - 19/9

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

ICWA
Contributing User
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Re: Can't cancel subscription

Hi 

I'm having the same problem - cannot get through to the phone centre to cancel my subscription - very frustrating ( and unprofessional)

 

 

ICWA
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Re: Cancelling subscription

I'm having the same problem and agree with your comments

Can someone from MYOB please contact me to fix this issue.

Thx

 

Sam_R
MYOB Moderator
3,372 Posts
MYOB Moderator
MYOB Moderator

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Re: Can't cancel subscription

Hi @ICWA,

 

Thanks for reaching out. 

 

Please find the below link as a guide on canceling your subscription through My Account:

 

If you had any trouble with this, do let me know so I can assist further. 

 

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

ICWA
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Cancel subscription

Please cancel my subscription 

ICWA
Contributing User
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Contributing User
Contributing User

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Cancel subscription please

Please cancel my subscription

Sam_R
MYOB Moderator
3,372 Posts
MYOB Moderator
MYOB Moderator

3,372Posts

240Kudos

509Solutions

Re: Can't cancel subscription

Hi @ICWA,

 

Thanks for getting back to me and letting me know, however, sorry to hear about your experience trying to reach phone support. 

 

Could you please send me a private message with the following details so I can look into this for you?

 

  • Serial number
  • Business name 
  • Your name + email 

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Andy8
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Re: Can't cancel subscription

Hi there,

I cannot cancel my subscribtion (again), we cancelled it in October last year but just realised we have still been getting charged. Currently been on hold for over an hour and when I log onto the account the only thing it will let me do is log out, can't even get any of the details you are asking for.

We havent used the account this fiancial year and this is just another reason why.

 

Please can someone from MYOB contact me to resolve this. Seems very unethical.

Sam_R
MYOB Moderator
3,372 Posts
MYOB Moderator
MYOB Moderator

3,372Posts

240Kudos

509Solutions

Re: Can't cancel subscription

Hi @Andy8,

 

Sorry to hear about this. 

 

So that I can investigate this further, could you please send me the following details via private message:

 

  • Client ID (found on MYOB subscription invoice)
  • Your name + email 
  • Business name

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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