Cancelling subscription

[vnbc]

I have called your phone number to speak to staff about cancelling subscription and i was told to call back cause no one to do it? why?

I want to cancel my account, Ive called 3 times now during business hours and the phone hangs up? Why? I'm wasting money on a product that I'm not currently using.

The account i want to cancel is client id: xxxx1246

This account is uptodate with nothing owing. I just want to cancel. Why is this such a difficult process. You should not be operating a business like this and give your customers the option to cancel. I have 4 myob products registered and more for my clients, but i need to be able to cancel when a client requires me to. Please contact me, or at least give me the option to email my cancellation.

Account details removed - SR

[ChrisMYOB]

Hello @vnbc 

Can you please send me a Private Message containing: 

•  Business name
• Serial Number 

and I will be able to look into this for you.

[vnbc]

Hello Chris,

Business name is: VNBC Pty Ltd

Serial is: ***********

email login is: ************

I would like to cancel this account. As I'm no longer in need of it. Thanks. I have paid everything upto date.

Information removed for privacy by MYOB Moderator ^ CE

[ChrisMYOB]

Hello @vnbc 

 I have sent you a Private Message regarding this. 

To access your Private Messages you can click on your avatar on the top right of the screen and then click on the mail icon.