Partner Zone

Cancelling subscription

vnbc
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User

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Cancelling subscription

I have called your phone number to speak to staff about cancelling subscription and i was told to call back cause no one to do it? why?

I want to cancel my account, Ive called 3 times now during business hours and the phone hangs up? Why? I'm wasting money on a product that I'm not currently using.

 

The account i want to cancel is client id: xxxx1246

 

This account is uptodate with nothing owing. I just want to cancel. Why is this such a difficult process. You should not be operating a business like this and give your customers the option to cancel. I have 4 myob products registered and more for my clients, but i need to be able to cancel when a client requires me to. Please contact me, or at least give me the option to email my cancellation.

 

Account details removed - SR

3 REPLIES 3
ChrisMYOB
MYOB Moderator
1,133 Posts
MYOB Moderator
MYOB Moderator

1,133Posts

77Kudos

131Solutions

Re: Cancelling subscription

Hello @vnbc 

 

Can you please send me a Private Message containing: 

  •  Business name
  • Serial Number 

and I will be able to look into this for you.

Kind regards,
Chris

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

vnbc
2 Posts
User
User

2Posts

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Re: Cancelling subscription

Hello Chris,

 

Business name is: VNBC Pty Ltd

Serial is: ***********

email login is: ************

 

I would like to cancel this account. As I'm no longer in need of it. Thanks. I have paid everything upto date.

 

Information removed for privacy by MYOB Moderator ^ CE

ChrisMYOB
MYOB Moderator
1,133 Posts
MYOB Moderator
MYOB Moderator

1,133Posts

77Kudos

131Solutions

Re: Cancelling subscription

Hello @vnbc 

 

 I have sent you a Private Message regarding this. 

To access your Private Messages you can click on your avatar on the top right of the screen and then click on the mail icon. 

Kind regards,
Chris

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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