Change of email now not able to access accounts

[Ellendee]

Hi, 

I have changed my email as per instructions in help files. I am able to login but the system then asks me to select a user ID when trying to access either of my businesses. I am the administrator but when I put in my login details with New email address (or old) it just throws to a screen saying 'Something went wrong, refresh page'.

 If I refresh it just goes back to previous. I am unable to even find my Serial no. as I can't access the accounts.

Any help would be appreciated.

[thegownchick]

Exact same thing is happening to me.  I've been on hold to the MYOB phone number for ages but nobody is answering.  I'm just stuck.  If you find out a solution, please let me know!!!

[camry_b]

This forum is dead duck-No one knows anything...

[Earl_HD]

Hi @Ellendee 

Thank you so much for your post. For me to take a look at this can you please send me a private message with the following information:

* Email Address (Old and New)
* Full name

Regards,
Earl

[Earl_HD]

Hi @thegownchick @Ellendee 

Sorry to hear that, You can also send me a private message with the Serial Number(If you have ) and the email address that you have been using to login.

Regards,
Earl

[Ellendee]

Thanks Earl but I don't seemto be able to send a private message. I have tried clicking the link in your message and also on your name then message. Both just go to a screen with the words 'Private Message' with the standard header and footer... nothing else.

I have had a reply from MYOB support to say they 'made adjusts, refreshed and resyncronised my account' but it is still the same no change.

[Hannah_V]

Hi, @Ellendee thanks for reaching out. 

If it is asking for a User ID, kindly try entering the default User ID "Administrator" and leaving the password blank.

Please let me know if this works for you.

Regards,

Hannah