Partner Zone

Company File under same serial number

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Umy
Experienced User
10 Posts
Experienced User
Experienced User

10Posts

2Kudos

0Solutions

Company File under same serial number

Hi,

 

How can we check which company file is using our serial number?
My company has bought 5 company files under a serial number. However, when i called the ABSS Centre, they said we already used all five. But as far as i know we only activated four company files. Is there a way for us to check?
We are just concerned if one of our staff accidentally activated same company files twice. 

Thank you.

2 REPLIES 2
Genreve_S
MYOB Moderator
1,797 Posts
MYOB Moderator
MYOB Moderator

1,797Posts

52Kudos

188Solutions

Re: Company File under same serial number

Hi @Umy

 

Thanks for posting. 

 

If your serial number company file slots are 5, then you could use them for any 5 of your files inside the serial number. If you found all of them being occupied and you are just using only 4 of them then we inactivate the files that you are not using. Also, there is no known way to find a list of files you are using for those slots. 

 

If you need assistance for deactivating the other files that you are not using. Send me a private message containing your 

  • Serial number 
  • Full name and email address 
  • Company name 

for us to further assist. 

 

Looking forward to your reply. 

 

Cheers, 

Genreve

Princess_R
MYOB Moderator
1,864 Posts
MYOB Moderator
MYOB Moderator

1,864Posts

70Kudos

240Solutions

Re: Company File under same serial number

Hi @Umy 

 

I would like to check back with you regarding your concern. If you require further assistance please send us a Private message with your information , so that we can take a look into this for you.

 

Cheers,

Princess

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post