Error message when signing in to Capture App

[seqtt]

Not only can't we sign into Essentials, Capture app isn't recognising business listings

[Caitlin_G]

I've only ever had to sign into myob capture once, today it's asked me to sign in. I enter the correct email and password and keep getting the attached error message "error getting business list".  We have tried 3 separate phones all having the same problem. 

[Melisa_D]

Hi @seqtt, @Caitlin_G, 

Thanks for your posts. Our teams currently looking into this, as soon as I get more information I will update you via this thread. 

[Jodie25]

Hi, any update on the " Capture App" error message.  Thankyou

[Jodie25]

Unable to use " Capture App" and "Myob Essentials"... any update on issues regarding these 2 programs.. thankyou

[Steven_M]

Hi Everyone

The MYOB Capture app generating an error when signing in is currently under investigation by our team. At this time, we don't have a timeframe for resolution, however, we'll keep you updated when any additional information when it comes to hand.

[Melisa_D]

Hi Everyone, 

Thanks for your patience, this has now been resolved. If you do experience any troubles logging in to the app please do let us know. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[mareecav]

All good here.. thanks

[HightideService]

Hi,

From the messages the signing into Capture has supposedly been fixed. I had issues a couple of weeks ago and now the same issue, please advise.