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Error while creating user

FY
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User

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Error while creating user

An error message always pops up "An error occurred while creating the user" when I tried creating a new user. 

3 REPLIES 3
Melisa_D
MYOB Moderator
9,846 Posts
MYOB Moderator
MYOB Moderator

9,846Posts

692Kudos

1,114Solutions

Re: Error while creating user

Hi @FY

 

Thanks for your post and welcome to the Community Forum ! Could you please provide a screenshot of the error you get and confirm the last 4 digits of your product serial number so I can take a look into this. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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FY
2 Posts
User
User

2Posts

0Kudos

0Solutions

Re: Error while creating user

Hi @Melisa_D , the last 4 digits of my serial number is 2167 and I have also attached the error message for your reference.

MYOB error.jpg
Melisa_D
MYOB Moderator
9,846 Posts
MYOB Moderator
MYOB Moderator

9,846Posts

692Kudos

1,114Solutions

Re: Error while creating user

Hi @FY

 

I can see that you have owner access and should be able to invite the users, can you please clear your browser cache and try again. If this doesn't work please let me know. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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