MYOB Essentials Update ISSUES

[harnold]

Hi there,

After giving up on customer service I thought I'd try a last ditch effort of posting here before I move to Xero, since the upgrade (mine only upgraded recently) I have had issues with the app being really slow and the drop down menu only has minimal line items compared to the old one which makes it very hard to find things.

I responded to their survey about what I thought about the upgrade and received no contact about the issues.

I've tried support on the phone, wasted hours of my life, tried the chat which is no better, even asdked them to send my concerns to a manager, they said no.

Myob support is not at all helpful and doesn't really seem to care you just get a standard response,

clear your cache, check your internet connection.

The issues are changes with the app, maybe listen to your customers!

I sent a frustrated email to the support email but didn't recieve a response.

If anyone else is having these issues please let me know

Thanks H

[Tracey_H]

Hi @harnold 

Generally, a slow running MYOB Essentials can happen due to corrupt browser cache and if lots of transactions are being loaded at once. Therefore, our first recommendation would be to clear the browser cache to ensure there is no such interference. You could also try to disable any add-ons in your browser or try a different browser.

Any widespread performance issues are reported on our Status page. If you continue to have problems we would need detailed information to investigate further:

• are there pages that are worse than others, eg, banking, payroll etc
• what do you see when it is slow, eg, spinning wheel, error messages
• is it all times of the day or at certain times
• are there any other programmes running at the same time, eg anti virus

If you can give me more information on what you are trying to find and the drop down menu you're referring to I'll be happy to assist with this.

[harnold]

Hi Tracey as I've already stated it's not a cache, browser or connection problem.

The problem is how long myob takes to find a contact or an item and the item list is too short.

[harnold]

The biggest issue is the change to the drop down menu.

This is a pretty obvious change and various people are complaining about it.

[lizleadbetter]

The unwanted and unfriendly user interface update has given my husband no end of grief. Being unable to load invoices is our latest issue. I've noticed the dashboard doesn't come close to reflecting anything in the invoice list (edited filters). Accounts that link to a different account on the invoice.

This is ridiculous.

[Wends333]

Yes, I have issues. No more drag and drop items within invoice. Cannot find quotes I emailed and sendt out, regardless of date change selected. 

[harnold]

Thanks for your reply, judging by the lack of feedback I've received I assume the care factory is basically zero

[Greenheart]

G/Day Harnold 

Their care factor is BELOW ZERO there have been issues with this upgrade for over a year now

and it's the same old story from them clear cache blah blah blah. That's if you can ever get thru to them

to talk to someone.

I keep hoping that it will get better but it seems that it never will.

[TC1808]

Hi harnold We are also having a multitude of problems with the upgrade since we were converted about 4 weeks ago. Like you, I have wasted hours of my life on the phone and on the chats etc trying to get help. I also tried to get referred to a manager/supervisor and was shut down very quickly. I am also in the process of investigating Xero and/or Quickbooks. Also considering my options in making a formal complaint to the Ombudsman re a faulty product.

[JanJ]

I agree with all you have said above and have experienced the same.  We too are thinking about alternate options