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November
November
Hi there,
After giving up on customer service I thought I'd try a last ditch effort of posting here before I move to Xero, since the upgrade (mine only upgraded recently) I have had issues with the app being really slow and the drop down menu only has minimal line items compared to the old one which makes it very hard to find things.
I responded to their survey about what I thought about the upgrade and received no contact about the issues.
I've tried support on the phone, wasted hours of my life, tried the chat which is no better, even asdked them to send my concerns to a manager, they said no.
Myob support is not at all helpful and doesn't really seem to care you just get a standard response,
clear your cache, check your internet connection.
The issues are changes with the app, maybe listen to your customers!
I sent a frustrated email to the support email but didn't recieve a response.
If anyone else is having these issues please let me know
Thanks H
November
November
Hi @harnold
Generally, a slow running MYOB Essentials can happen due to corrupt browser cache and if lots of transactions are being loaded at once. Therefore, our first recommendation would be to clear the browser cache to ensure there is no such interference. You could also try to disable any add-ons in your browser or try a different browser.
Any widespread performance issues are reported on our Status page. If you continue to have problems we would need detailed information to investigate further:
If you can give me more information on what you are trying to find and the drop down menu you're referring to I'll be happy to assist with this.
Cheers,
Tracey
Previously @bungy15
MYOB Community Support
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November
November
Hi Tracey as I've already stated it's not a cache, browser or connection problem.
The problem is how long myob takes to find a contact or an item and the item list is too short.
November
November
The biggest issue is the change to the drop down menu.
This is a pretty obvious change and various people are complaining about it.
November
November
The unwanted and unfriendly user interface update has given my husband no end of grief. Being unable to load invoices is our latest issue. I've noticed the dashboard doesn't come close to reflecting anything in the invoice list (edited filters). Accounts that link to a different account on the invoice.
This is ridiculous.
November
November
Yes, I have issues. No more drag and drop items within invoice. Cannot find quotes I emailed and sendt out, regardless of date change selected.
November
November
Thanks for your reply, judging by the lack of feedback I've received I assume the care factory is basically zero
November
November
G/Day Harnold
Their care factor is BELOW ZERO there have been issues with this upgrade for over a year now
and it's the same old story from them clear cache blah blah blah. That's if you can ever get thru to them
to talk to someone.
I keep hoping that it will get better but it seems that it never will.
November
November
November
November
I agree with all you have said above and have experienced the same. We too are thinking about alternate options
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UNHAPPY5
2 weeks ago
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