MYOB Phone Support

[Jennielee]

Why is MYOB phone support absolutely usless ? Been talking to four people so far, now on hold to a fifth person, and getting asked for serial number, name, address, phone number everytime.

Just asking a simple question about my product subscription. Would be useful to be able to see these details online on my.account.myob.com or my.myob.com.au. Just want to know why my subscription amount keeps changing. One answer I got was that I should know what subscrption I am on ?
Seems to me that I get more info from the Community Forum than MYOB phone support.
Thinking to cancel my subscription just becase of the lack of phone support. Last week also spent one day on hold to MYOB phone support. 

[Yanike_S]

Hi @Jennielee 

I am sorry to hear you had this experience with our Phone support. If you could provide some more information I am happy to look into this for you. Please send me your serial number and detailed information of your question in a private message. 

If you would like to provide further feedback on your experience today, this can be done through our Feedback & Complaints channel listed on our Contact Us Page.

[Jennielee]

Hi Yanike,

Thanks for your reply. After talking to the 6th person on MYOB phone support, I got some answers and got a refund on part of my subscription. 

Thanks, 

Jennie

[4Gardens]

the online chat is just as bad, keep getting left alone and then asked for business details repeatedly in the same chat,   grrrr

[CarinaHP]

Could not agree more.  The MYOB phone support is pretty much non-existing.  Have been on hold currently for 50min.  Even the online support is a wait of 45min

[Sam_R]

Hi @CarinaHP,

Sorry to hear about the hold times you're experiencing today, I have passed this feedback on to our teams. If you wanted to provide additional feedback on the service you've received, you can do so via our Feedback & Complaints channel on our Contact us page. 

Additionally, if you do have any further queries relating to your software don't hesitate to post on this Forum. I'm sure the MYOB Community would be happy to assist.