New User - No Business Found, No clickable selections

[Magi01]

Hi,

Just signed up to MYOB Business Light and the dashboard is completely blank, with "No Business Found".

No options to set one up, no links in the heading, nothing available to click.

Seems to be an access issue as I have tried multiple browsers, cleared caches, and 2 different laptops! Can anyone assist?

[Isaiah_C]

Hi @Magi01 

Thank you for the post. I'm happy to assist you with this. Please send me a Private Message containing the following:

• Serial number
• Business name
• Your full name and email address

Please let me know if you need further help.

Kind regards,

Sai

[CHallam]

Hi,

I am also experiecning the same issue

I have just signed up and when logging into my account "no results found" under My businesses

Please help assist 

[Doreen_P]

Hi @CHallam 

Thanks for your and Welcome to MYOB Community Forum.

As mentioned by Isaiah_C, kindly send me a private message with the following details so that I can look into it further:

• Serial number
• Name of primary contact and email address
• Business name

Best regards,

Doreen

[Sulueti]

I am still waiting for mine to be resolved as I still cannot see mine. 

Are you able to see your business now?

[Sulueti]

Hi there,

Just wondering if this was able to be resolved? I am having the same problem and its been a hassle trying to get hold of anyone for assistance. 

[Leneth_A]

Hi @Sulueti

Thanks for your post. Apologies for the delayed response.

Based on what I can see of your account, everything does appear to be in order at our end to access that MYOB Essentials business. I would make sure that you are using the same email address that you do use to log into the Forum with.

If you are still unable to see that business, my recommendation would be to clear your browser's cache and/or try a different browser. In addition to that, I would ensure you are using the appropriate login page - this can be done by navigating to the MYOB website and selecting Sign in >> MYOB Essentials.

Please don't hesitate to post again if you need help in the future.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth