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January 2023
January 2023
Hi there,
When I login MYOB, it shows "Read Only" at right top corner. It only happened from yesterday.
Please assist.
Thankyou!
Tina
January 2023
January 2023
Hi @Tina2747,
Thanks for reaching out.
A file will generally become read-only if the account has been canceled, or there are multiple unpaid invoices for the account.
To check this, I recommend logging into My.Account and click View my bills to see if there are any outstanding payments.
If you need any further assistance, please do reach out.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
January 2023
January 2023
Hi Sam,
Thank you for your reply!
There is no outstanding bills for my account.
Tina
January 2023
January 2023
No outstanding bills, and I have cleared cache, still shows "Read only"
February 2023
February 2023
Hi @Tina2747,
Looking at your account I can see that file was suspended in Dec 2022 due to an unpaid invoice from Nov 2021. I can also see multiple emails were sent to your email informing you of this.
To resolve this and regain access to your file, you will need to contact our phone support teams to ensure payment is made for that invoice.
If you had any further queries for me, please do let me know.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
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