Read only on MYOB

[Tina2747]

Hi there,

When I login MYOB, it shows "Read Only" at right top corner. It only happened from yesterday.

Please assist.

Thankyou!

Tina

[Sam_R]

Hi @Tina2747,

Thanks for reaching out. 

A file will generally become read-only if the account has been canceled, or there are multiple unpaid invoices for the account. 

To check this, I recommend logging into My.Account and click View my bills to see if there are any outstanding payments. 

If you need any further assistance, please do reach out. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[Tina2747]

Hi Sam,

Thank you for your reply!

There is no outstanding bills for my account.

Tina

[Tina2747]

No outstanding bills, and I have cleared cache, still shows "Read only"

[Sam_R]

Hi @Tina2747,

Looking at your account I can see that file was suspended in Dec 2022 due to an unpaid invoice from Nov 2021. I can also see multiple emails were sent to your email informing you of this. 

To resolve this and regain access to your file, you will need to contact our phone support teams to ensure payment is made for that invoice. 

If you had any further queries for me, please do let me know. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.