Partner Zone

User Invitation not working

Elevationbook
Experienced User
16 Posts
Experienced User
Experienced User

16Posts

2Kudos

0Solutions

User Invitation not working

I have received two user invitaitons from a new client.  I was not able to action the invitation on Friday afternoon so spent 2 hours on the phone to you guys trying to get it sorted to say that there was an issue and it should work tomorrow.  

 

It looked like it actually progressed my invitation this time but I can not see the business available for me to get into.  Is there any way to get assistance to get into these two accounts without calling up and spending an hour on the phone? 

 

ID's are: 

***********

***********

 

Thank you

 

Serial Numbers removed for Privacy reasons by MYOB Moderator ^CE

 

1 REPLY 1
Melisa_D
MYOB Moderator
9,864 Posts
MYOB Moderator
MYOB Moderator

9,864Posts

692Kudos

1,115Solutions

Re: User Invitation not working

Hi @Elevationbook

 

Sorry to hear about this. We have been experiencing account maintenance and online user access management issues however this should be resolved now, can you please send me a private message with your email address so I can take a look into this for you. 

Cheers,
Melisa

MYOB Community Support

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