myob business essential

[lottoqvm]

I have been on Myob  5yrs plus after they upgrade their look on myob, my account became a mess

Try to contact them - 

wait for more than 3 hours on the phone and still no reply.

Chat online  - is useless their staff only sent the basic link for you to learn. 

Very hopeless and useless in service when you have a problem.

I will move to another accountant software.

[Yanike_S]

Hi @lottoqvm 

I am sorry to hear you are not happy with the upgraded version of Essentials. If you want to share your issues with it I am happy to clarify a few things, as I do think it is an upgraded product and it would be a shame if you wouldn't be able to use it as intended.

[lottoqvm]

Hi yanike

The fact is I made a call but the waiting time was more than 1 hour, ok that's fine I was patient to wait. After talking to one of your staff she couldn't help, then I was put on hold for more than 3 hours yesterday. 

1. I called regards after upgrading my cheque acc shows the unreconciled items in 2017-2021 which have already been reconciled.

2. the STP reporting, it does not work in some weeks in September.

[Yanike_S]

Hi @lottoqvm 

Thanks for the extra information.  The new platform works different to legacy Essentials as bankfeeds affect the bank balance even if unallocated. This means if you have old bankfeeds for a period you have reconciled past (ie you manually created the transactions and reconciled the period) these unallocated bankfeeds are causing the OOB as essentially the transaction exists twice. We can purge bankfeeds until your last reconciled date to remove them or you can undo your bank reconciliation and match these transactions. 

As for the STP reporting, what is the exact error you are getting? I find this article really helpful when it comes to troubleshooting STP questions: EOFY FAQs and Resources - 2022.

Let me know how you get on with this.

[lottoqvm]

Hi Yanike

thanks for your reply

I will check and undo 

STP - Payroll made and followed the same step for each, you can see in attached some posted report to ATO as zero, yesterday I reverse 1 of them (19 Sept) and redo - it still posted as zero.

can you tell me how to fix this

[Yanike_S]

Hi @lottoqvm 

Thanks for the screenshots, when you send an update event to the ATO it will show as a $0 pay. Could you go into the report (click on Accepted) and check what exactly has been recorded in the report? Negative/reversed payruns are not reported to the ATO. Just make sure the YTD amounts that you are sending the ATO are correct.

Keep in mind: Single Touch Payroll (STP) sends the Year-to-Date amounts (YTD) to the ATO each time you declare a payrun. When a report is sent it is time stamped. The ATO use the time stamp to determine which report is the most recent. Each report overrides the previous report, so you can disregard any older reports in the reporting centre.

[lottoqvm]

I always go in as a pay event. how come it becomes update event 

Is there any step I did wrong? but if I make mistake there shoud be a mistake to all of them, not only some.

* from 20/9 - 18/10 when I click on accepted its report $0

* another pay roll on 13/9/2022 did not show on STP report either.

how can I go back and report the pay event?

[lottoqvm]

HIi Yanike

can you please purge bankfeed upto the last reconciled date 30/6/2022 - last balance statement was $13,321.32

Thank you

[Yanike_S]

Hi @lottoqvm 

Could you confirm the last 4 digits of your bank account and last 4 digits of your serial number so I can action that for you?

As for the STP:  Could you click on the 'Accepted' status of the pay event in question and please take a screenshot of the event type that appears? See below:

If you have sent it as a pay event, you will likely have to assign ATO reporting categories: Assign ATO reporting categories for Single Touch Payroll.

If you have sent it as an 'update event', you might have entered the pay run with the payment date before the current date. Read more about that here: Reporting past-dated pays for Single Touch Payroll.

If you click the "view Employee YTD report" you will be able to see that the actual figures are being reported correctly.

[lottoqvm]

Hi Yanike

My last four digits of my bank account is 4393

and serial number is 1019.

Attached 2 screenshots -  Sept 05 & Sept 19, the 13 sept is not shown on STP.

Dated declare was after the pay date,  I have crossed check through ATO app that is when I found out was declared as $0.