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Please have a help line in New Zealand to help us fix update issues in real time!!!
My customers are getting an error message when trying to view their invoices and nobody is helping me fix this issue!!!
Thanks for your post.
We are sorry to hear that your concern is not resolved in real-time. We will continue to strive harder to provide a seamless experience to our customers. We truly appreciate your patience and understanding regarding this matter.
With your concern, please confirm what was the error message received when your customers tried to view their invoices. Kindly attach a screenshot of the error so we can further investigate it on our end. Make sure to remove sensitive information before posting in the Forum.
Also, kindly try to send the invoice to your personal email to see if the error will persist.
Please don't hesitate to reach out if you require any further assistance.
In addition to the information I have provided above, kindly check the following details below:
The steps provided above should help us diagnose and resolve the issue.
We hope to hear from you soon.
Not good enough. You know full well the error message that is recieved.
It doesn't matter where or how the invoiced is viewed the message appears.
Thank you for your response.
If the error message you received says, "This is awkward", this happens when there is an invalid character in the invoice number and a missing country on the linked customer card. To correct the situation, kindly remove the invalid characters from the invoice number as it should be numeric only. Also, please ensure that the customer card has a country set.
Please let us know how it goes. We are delighted to assist you.
Kindly let us know if you require any further assistance with your concern. Please don't hesitate to reach out to us. We are happy to assist you.
If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.
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