An unrecognised error occurred

[iTT1]

Trying to process payroll and get the below error when attempting to record.

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 6286eedf-8637-42ef-a7a7-e88ab8fb95bb.

Have refreshed, cleared cache, tried different device and still get this error every time!

[Hannah_V]

Hi, @iTT1 a warm welcome to the Community Forum! Thanks for reaching us.

I understand that your inquiry is regarding the error message.

To fix this issue, Open the Payroll Details section of the employee record. Select Save after opening the Leave tab. In order to record the pay, this changes the background data. Clear the browser's cache if you continue to get the same problem after clicking Save on the leave tab.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information

Regards,

Hannah

[iTT1]

Hi Hannah

Now getting the below error when trying to select save from leave tab.

An unrecognised error occurred - Employees_PayrollCategoryTypeShouldNotBeNull

Any other suggestions on how to fix this one as well?

Cheers

[Hannah_V]

To further assist you, can you please send me a private message with the following information:

• Serial Number
• First and Last Name
• Company Name

Regards,

Hannah 

[Hannah_V]

Hi, @iTT1 to better assist you, I would like to follow up on the information mentioned above.

I'll be happy to look for this error that you have. Please don't hesitate to mention me on this thread.

Regards,

Hannah

[TL88]

I'm having the same problem, how do i fix this?

[Celia_B]

Hi @TL88,

Thank you for your post and welcome to the Community Forum! I'm sorry to hear about the issue you're currently experiencing. I really appreciate your patience and understanding about this issue. To fix this, I would recommend to clear your browser's cache and history or try logging in from a different browser. 

Please do let us know you go on this. 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Regards,
Cel