Unable to pay Superannuation

[SUENAYLOR]

Is anybody else unable to make their Super payment this quarter.  We are still waiting for MYOB to get back to us with a solution. Wondering if it is a associated with us starting STP2?

[Sam_R]

Hi @SUENAYLOR,

Thanks for reaching out.

So that we can understand your situation better, can you please provide further details on what is occurring when trying to process a super payment? Do you receive an error message of any kind? Is this only happening for specific employees, etc? 

[SUENAYLOR]

We have spent hours on the phone with various technicians, have sent screen shots and diagnostic reports. All the work arounds you have given us haven't worked. It was left with you to fix at your end. We have many MYOB databases and this is the only one, no 14 that id having this problem 

[Sam_R]

Hi @SUENAYLOR,

So that I can get the details of the issue you're having and look into this further, could you please send me a private message with the following details:

• Serial number
• Your name + email

[SUENAYLOR]

HI, I am unable to Pay Super for one of our entities. I have been waiting two weeks for MYOB to help me, is anybody else having this problem?

[bubbleman]

Yeah, they will deny the issue until it's eventually fixed. My advice is to use Xero.

You can painfully get around the issue by sorting the super payment by the superannuation fund. You can then process multiple super payments one fund at a time until you find the one that needs updating. Most likely, it will be a fund linked to Sunsuper. Although I have had multiple different funds to fix up this time 

[Sam_R]

Hi @SUENAYLOR,

Apologies for the delay. 

I've just responded to your PM as I've flagged some of the funds you're trying to pay that need to be checked. Please find my response in your inbox.