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Cannot read property 'filter' of undefined. Please try again. If the error persists, get in touch with us. Request ID: bbcc4882-2c10-46ab-b857-242f3b43dd72

PLSNT
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Cannot read property 'filter' of undefined. Please try again. If the error persists, get in touch with us. Request ID: bbcc4882-2c10-46ab-b857-242f3b43dd72

I am trying to finalise payroll & this message is coming up

 

Cannot read property 'filter' of undefined. Please try again. If the error persists, get in touch with us. Request ID: bbcc4882-2c10-46ab-b857-242f3b43dd72

 

 

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Melisa_D
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Re: Cannot read property 'filter' of undefined. Please try again. If the error persists, get in touch with us. Request ID: bbcc4882-2c10-46ab-b857-242f3b43dd72

HI @PLSNT

 

Thanks for your post and sorry to see that no one has replied to you  yet. Did you still need assistance with this ? If you're still getting the error message can you please attach a screenshot of the error and the window you're in so I can look into this. 

Cheers,
Melisa

MYOB Community Support

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PLSNT
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Re: Cannot read property 'filter' of undefined. Please try again. If the error persists, get in touch with us. Request ID: bbcc4882-2c10-46ab-b857-242f3b43dd72

Hi Melisa

 

Thanks for reaching out, i have fixed

 

Regards Natalie

Loaders2810
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Re: Cannot read property 'filter' of undefined. Please try again. If the error persists, get in touch with us. Request ID: bbcc4882-2c10-46ab-b857-242f3b43dd72

How did you fix this? I am having the same issue today and need to get my wages processed and paid today. 

 

Cheers 

PLSNT
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Re: Cannot read property 'filter' of undefined. Please try again. If the error persists, get in touch with us. Request ID: bbcc4882-2c10-46ab-b857-242f3b43dd72

Hi

 

I was same, i had to fix that day, i found it was a change i made to an employee & after i changed it back & it finally worked

 

I have had nothing but issues since the upgrade a year ago, i am looking into other payroll systems

Melisa_D
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Re: Cannot read property 'filter' of undefined. Please try again. If the error persists, get in touch with us. Request ID: bbcc4882-2c10-46ab-b857-242f3b43dd72

Hi @Loaders2810

 

Thanks for your post and welcome to the Community Forum ! Generally this error message occurs when a pay run has already been started,  saved & closed then something has been edited in the background by the client e.g. a timesheet or adding a pay item to the employee before resuming the saved pay run. 

 

If you've made changes to a pay run after saving a pay run it is recommended to start a new pay run. 

 

Do let me know how you go. 

Cheers,
Melisa

MYOB Community Support

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