Employer matching error - unable to pay super through MYOB Super Portal

[ORL]

Hi,

I have been using the MYOB Super Portal for a number of years with no issues.

I have tried to pay the super and downloaded the file from MYOB then uploaded into MYOB Super Portal but it is saying that there is multiple employers and then when it prompts me to choose my ABN it then states - An Error occured while processing. There are too many invalid employers in the file.

I have not changed my ABN or name and have no access to update any information in the Super Portal.

Rachel

[Sam_R]

Hi @ORL,

Thank you for your post. 

So that I can investigate this further for you, could you please send me a private message with the following details:

• Serial number
• Business name 
• Your name +email