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Essentials Upgrade STP 2

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kfraz22
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Essentials Upgrade STP 2

Got an email in Debember 2021saying "In early 2022 your MYOB Essentials will be automatically upgraded to a new platform giving you access to new features and improved workflows, including STP 2 reporting." and we are still waiting for the upgrade to happen and MYOB can't seem to give any answers. Is anyone else having trouble getting answers out of MYOB? Its very disappointing!

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Tracey_H
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Re: Essentials Upgrade STP 2

Hi @kfraz22 

 

If you have received notifications that your file will be migrated but the file has not been migrated it means that it failed the migration process. Our migrations team will continue to attempt the migration. We're not able to provide information on why a file has failed migration or when it will be migrated.

 

Don't hesitate to post again if you need help in the future.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

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kfraz22
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Re: Essentials Upgrade STP 2

Do you know when the issue is to be resolved? Will it be resolved before the 31st December?

Tracey_H
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Re: Essentials Upgrade STP 2

Hi @kfraz22 

 

My apologies for the delay in getting back to you. We're not able to provide a timeframe for when a file will be migrated to the new MYOB Essentials platform.

 

However, we’ve been working with the ATO and have been granted an extension to the 1 January deadline, so you'll have time to move to the new platform and begin STP Phase 2 reporting. You now have until 31 March 2023 to report your first STP Phase 2 pay run.

 

We do recommend that users that are upgraded to the newer MYOB Essentials platform transition to STP 2 ahead of the January deadline where possible.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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