Failed STP Lodgement

[carolineh]

I'm able to lodge my client's wages through STP no problems but when he does it, it fails.

The error code is to do with ABN's but it makes no sense.

That would be OK if I could go in later and just approve it for him (like I can in ARLive) but I can't see where I can do this in Essentials.

Is there a way for me to go into a failed STP and send it myself?

I've attached a screen shot.  I feel there must be a simple way to do this but I just can't find it!

[Melisa_D]

Hi @carolineh, 

You're unable to resend a report, the error will need to be fixed and you would need to send an update event or when you process the next pay run the information will be updated. If your client is still having issues could you please provide me with the exact error message their receiving and I'd be happy to take a look into it. 

[carolineh]

Hi Melisa

I've attached the error report message that he gets and the message I get.

One has a problem with the ABN and one doesn't but same file.

Regards

Caroline

[Melisa_D]

Hi @carolineh, 

Thanks for the screenshot. You will need to check if the correct ABN has been entered in the company information window within the file, instructions on this can be found on this Help Article which has detailed information on this error. 

Do let me know how you go.