Pay Super Processing

[neil-tta]

Lodged the monthly super through the MYOB Pay Super, signed up to the new system and authorised payment from the bank account, on the 16 February 2022. Still processing is the current status 5 days later. Is this part of the earlier problem with the double payments or a new problem, and will it be resolved by month end, to meet super agreements.

[Tracey_H]

Hi @neil-tta 

The Pay Superannuation service has been temporarily disabled while our teams deal with a duplication error with payment. 

While we do understand that some users would like to process their superannuation and have through to the superannuation funds as soon as possible, our primary focus is on dealing with the duplication payments. Enabling that service at this time, may compound the problem and further prevent funds from returning to individuals.

We do hope to have that service enabled later this week so that those payments can be made. We will have more information available for users once that service has been re-enabled.

Please let me know if you need further help.