Paying Super and encountering - Please refresh browser error

[Loretta_Martin]

Can someone help me, I have been trying to pay a client's super through MYOB and it keeps coming up with this message Äproblem occurred with processing this super payment. Please refresh the browser, check the details and try again". When I press the help button it just seys there is a problem at MYOB's end.

Loretta Martin

[Sam_R · Accepted solution]

Hi @Loretta_Martin,

Thank you for your post. 

So that we can investigate this further, could you please provide a screenshot of when the error occurs and when you press the 'Help' button? 

Please hide/remove any sensitive information from screenshots.