Payroll: Set up for using timesheets

[Fabrication]

We want to try using timesheets in MYOB to prepare our fortnightly payroll.

I have selected the Payroll tab, chosen Timesheets, and clicked on the 'Open timesheet settings' link.

This takes me to Payroll settings> General Payroll Info, and a form that shows our standard hours (38).

In the timesheets section, I have clicked on 'Use timesheets to track employee hours', changed the 'Week Starts' day to Thursday, which is the first of our fortnightly pays.

When I click SAVE, it will not save, and gives me the message (at the top) saying: 

An email variable is invalid in the default email message. Ensure that variables are surrounded by double brackets e.g. {{example_variable}}

I do not understand the message as for paysheets, as I have not entered an email.

Is it saying something about one of our employee's emails brought over from the old Essentials? If so, how do I find which one?

Is there a way around this so that I can save and proceed further with the setup?

Or does it mean we cannot use Timewsheets after all.

[Doreen_P]

Hi @Fabrication 

Thanks for your post.

For the error message you received when you tried to save the details you entered, it occurs when there is an invalid email variable from the default email message. To correct the situation, click the Business name > Payroll settings > Pay slip email defaults tab. Please ensure that the fields were filled out correctly. If you do not want to use an email variables, you can enter your own text from those fields. 

Please let me know if you need further assistance.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Best regards,
Doreen

[Fabrication]

There are two sections of the page you refer me to. To me everything is exactly as we need and is exactly what we had in old Essentials version (brought over automatically in the upgrade I presume).

When I try to re-save that, I get the same message as I queried on the Payroll General Info page (re double brackets being required.)

If I put double brackets around all the details on the page, or any one of them (in the emails defaults setup), I still cannot save, and so I still get this message.

I fail to understand why this is when I am doing what the error messge (vaguely) tells me to do. Nor do I understand why an upgrade is made that does not bring everything across in the format required.

So if you can tell me precisely what I need to do, that we be very much appreciated. I have attached a copy of thge page with our email settings

[Doreen_P]

Hi @Fabrication 

Thanks for the update.

If you could also try to remove the brackets from the Reply to email address and change it to {{business email address}}. The same format as per the error message that you received. Let me know how it goes.

Best regards,

Doreen

[Fabrication]

Hi Doreen,

No luck witht at either I'm afraid. Still get the same error message. I have attached a new copy of the page with the double brackets {{ and }} instead just so you can make sure I have done what you suggested.

Very frustrating!

Best regards,

don

[Doreen_P]

Hi @Fabrication 

Thanks for the update.

Kindly try to delete the email address then re-enter it. Also, if you can remove the brackets from the email address instead put it in the message field from that window. Please let me know how it goes.

Best regards,

Doreen

[Fabrication]

Still same error message. I was not sure exactly what you meant, but have again attached the updated file of what I did,

Hope we can get a solution

Don

[Leneth_A]

Hi @Fabrication

Thanks for letting us know.

Generally, the error message shows when one or more email messages have invalid or special characters within the message.

You would need to check the email if there are invalid or special characters by going to the Company menu>>Sales settings>>Click the email default tab and check the default messages if there are invalid or special characters or any added brackets on the data fields.

Please don't hesitate to post again if you need help in the future.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth

[Fabrication]

Hi Lenith.

Thanks for looking at this. I have attached a copy of our setup. There is nothing  that I can see is wrong or unusal about any field.

I have been trying to get this to work for 2 or 3 weeks now with no satisfactory answers. 

Unless I can get specific help as to exactly what is wrong and how it can be fixed, I think we just ditch this so called time-saving feature of MYOB and continue to use Excel to record timesheets and then have to enter that into MYOB.

[Leneth_A]

Hi @Fabrication

Thanks for the update. Apologies for the delayed response.

I have checked the screenshot you have provided. Our article Set up default emails have instructions on how to do this within Essentials.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth