Partner Zone

Problem since upgrade from Essentials to "Business"

Experienced Cover User
14 Posts
Experienced Cover User
Experienced Cover User




Solved: Go to Solution

Problem since upgrade from Essentials to "Business"

I have had an ongoing problem since Essentials changed into "Business".  We have one casual staff member who works different hours each week.  So I do her payroll as normal each Friday, and previously I would be able to match the wages transaction to payroll transaction when it appeared in the dashboard.  Now it won't.  There's not even a payroll transaction that shows up to match it to.  I don't know what to do.  This now happens every weekly pay day.  I can find a "Payroll Clearing Account", is that where it should be matched to?   HELP!  I am not a fan of this upgrade, it's been incredibly confusing ever since the change.

Screenshot 2023-05-26.jpg
Screenshot 2023-05-26 1.jpg
MYOB Moderator
682 Posts
MYOB Moderator
MYOB Moderator




Accepted Solution Solved

Re: Problem since upgrade from Essentials to "Business"

Hi @thegownchick 


Thank you for your post. I'm sorry to hear about your experiences. I'll be glad to assist you here moving forward.


If you're processing your employees' pay electronically, you can go to Payroll >> Prepare electronic payments >> Tick on your transactions that you've processed for your pays >> Download bank file. You can just keep this somewhere in your files if you're paying your employees directly. You can try to match again after doing this. This Help Article, Making electronic payments, has more information on this that you can use as a guide. 



Please feel free to post again. I'm happy to assist further.


If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.


Also known @Sean_DC

MYOB Community Forum

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Accept it as a Solution
Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
Get the conversation started and make a new post Start a Post