Problem since upgrade from Essentials to "Business"

[thegownchick]

I have had an ongoing problem since Essentials changed into "Business".  We have one casual staff member who works different hours each week.  So I do her payroll as normal each Friday, and previously I would be able to match the wages transaction to payroll transaction when it appeared in the dashboard.  Now it won't.  There's not even a payroll transaction that shows up to match it to.  I don't know what to do.  This now happens every weekly pay day.  I can find a "Payroll Clearing Account", is that where it should be matched to?   HELP!  I am not a fan of this upgrade, it's been incredibly confusing ever since the change.

[Sean_DC · Accepted solution]

Hi @thegownchick 

Thank you for your post. I'm sorry to hear about your experiences. I'll be glad to assist you here moving forward.

If you're processing your employees' pay electronically, you can go to Payroll >> Prepare electronic payments >> Tick on your transactions that you've processed for your pays >> Download bank file. You can just keep this somewhere in your files if you're paying your employees directly. You can try to match again after doing this. This Help Article, Making electronic payments, has more information on this that you can use as a guide. 

Please feel free to post again. I'm happy to assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.