Reversal Super

[ReneeLonghorn23]

reversed my super as it was the incorrect account number on the top, then processed it again with the correct account number on the top. Now I have two debits in my bank account? Does this mean I have paid the super twice. How do I reverse the payment ?

[Sam_R]

Hi @ReneeLonghorn23,

Thanks for reaching out. 

Could you please confirm if the super payment has been debited from your bank account again? 

[ReneeLonghorn23]

Yes, it has been debited twice, so we have paid super twice. Thank you

[Sam_R]

Hi @ReneeLonghorn23,

Thanks for confirming that. 

As the payment has now been authorised and sent to the fund again, we would recommend reaching out to the superfund and requesting a refund, then processing a Receive money when the funds are returned.

Alternatively, you could reduce the super amount by the amount paid in a future pay run for that employee. More on that here. 

In regards to your initial query, the cleanest way to resolve this would be to record a Transfer Money transaction from your main bank account to the incorrect bank account. Both of these account balances will be then updated and you will find withdrawals showing on your main bank account for your to reconcile. 

If you had any further queries on this, please feel free to reach out. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[ReneeLonghorn23]

Thank you for that. So, I have three employees. Will I have to adjust there super on every payruns for the next three months? How do I work that out? Thank you