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SMSF Super payment failed

Glassie
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SMSF Super payment failed

Hi 

I need to talk to some one - have setup superannuation payments in MYOB for one of the business and this works for all of them except the SMSF 

 

Failed Twice - First time ok 

 

We checked all details and remevoed member number (as none allocated with SMSF) 

 

Second time 

All went through even got notification from simplefund 360 (Superstream)  to confirm it had been recieved on the 8 and then on 15 it came back - are you able to look into this and please get back to me as a bit strange 

 

Also need help in regards to fixxing up the error in MYOB as well 

Thanks Heaps 

Susie 

2 REPLIES 2
Glassie
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Re: Setting up Superannuation error

I have been having this same issue for weeks as well - can you help me in regards to this as well 

Sam_R
MYOB Moderator
2,887 Posts
MYOB Moderator
MYOB Moderator

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Re: SMSF Super payment failed

Hi @Glassie,

 

Thanks for reaching out.

 

So that we can look into this for you, could you please send me a private message with the following details:

 

  • Serial number
  • Business name
  • Returned amount 
  • Your name + email

Kind regards,
Sam

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