STP Finalisation error

[kmawbey]

Hi there!

I completed STP finalisation for an employee and the tick appears on my end in MYOB. A week later, and its still showing as "not tax ready" in the employees ATO portal. Is someone able to please advise why this is the case? This happened over a month ago for the same employee, and I just undid it, and redid it but same outcome

Thank you

[Sam_R]

Hi @kmawbey,

Thank you for your post. 

If you navigate to the 'Reports' tab in the Payroll Reporting Centre (STP), does the finalisation event for this employee show as 'Accepted' by the ATO?

[kmawbey]

Please see the attached, is this what you are referring to? When I click into the rejected ones it says "Your notification for the online (cloud) software provider does not contain the correct Software ID. (ATO error code: SBR.GEN.AUTH.008)"

How do I fix this?

[Sam_R]

Hi @kmawbey,

Thanks for providing that. 

Thank you for your post.

Below is information from the ATO in regards to this error:

CMN.ATO.AUTH.008 -This rejection error means that you are not authorized to submit this lodgement on behalf of the client. If you're a tax agent, link this client to your registered agent number using the client update service or the portal and try to lodge again. In some instances, it may take overnight to process your request. If the link already exists, the client may be restricted in Access Manager. Contact your AUSkey Administrator to allow 'view all restricted clients' or to have the restriction for this client overridden.

If you're a business sending on behalf of another business, get an Authorisation administrator to make sure there's a business appointment in Access Manager and provide your credentials if required.

If the client is on your client list and is not a restricted client, you may need to remove them from the list, then re-add them before you try to lodge again. You also need to make sure your agent number is linked to the correct agent ABN in Access Manager.

This would be the reason why the employee is not appearing as 'Tax Ready' yet. Once you've resolved the above, you should be able to finalise them successfully. 

Please note, that the Software ID for a registered agent and a business is different.

A registered agent's Software ID is connected to the agent's RAN and ABN. If you lodge STP for your clients you use your own Software ID.

If a client is lodging their own STP reports, they would use their Software ID which is connected to the business ABN.

• ATO: Notify Software ID

Do let me know if you needed any further assistance with this.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[kmawbey]

thank you for your response, how do I do this: "If you're a tax agent, link this client to your registered agent number using the client update service or the portal and try to lodge again. In some instances, it may take overnight to process your request."

[Sam_R]

Hi @kmawbey,

I'm not too familiar with the ATO's portals, however, investigating this further it seems these changes are made through Access Manager.

If you were needing further assistance in the portal, you may need to speak with an ATO representative so they can assist you further.

Hope this helps!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.