Partner Zone

STP2 Issues

GO13
Experienced User
23 Posts
Experienced User
Experienced User

23Posts

6Kudos

0Solutions

STP2 Issues

I cannot transition to STP2.  when selecting to check payroll data, I get transferred to a screen listing all my employees requesting income type.  I select salaries and wages.  when I save, I receive this error "Employee income types can not be saved. There is required information missing in an employee's details.  

what am I doing wrong?  or is there a glitch with MYOB Essentials?

4 REPLIES 4
Sam_R
MYOB Moderator
2,888 Posts
MYOB Moderator
MYOB Moderator

2,888Posts

205Kudos

450Solutions

Re: STP2 Issues

Hi @GO13,

 

Thank you for your post. 

 

Could you please try manually update 'Income type' in the employee's card (Payroll menu > Employees > Click Employee > Payroll Details > Taxes > Income Type), are you able to select and save the income type here without an error message appearing? 

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

GO13
Experienced User
23 Posts
Experienced User
Experienced User

23Posts

6Kudos

0Solutions

Re: STP2 Issues

I did - still not working

GO13
Experienced User
23 Posts
Experienced User
Experienced User

23Posts

6Kudos

0Solutions

Re: STP2 Issues

The card file is ok and is displaying the income correctly.  It is not working when transitioning to STP2

Sam_R
MYOB Moderator
2,888 Posts
MYOB Moderator
MYOB Moderator

2,888Posts

205Kudos

450Solutions

Re: STP2 Issues

Hi @GO13,

 

Thanks for letting me know.

 

When the error occurs, details of what needs updating will be shown at the top of the screen. Does any other message appear there that explains what needs to be amended?

 

If not, could you please open the software in a different browser (firefox, edge, etc), and let me know if the issue persists?

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post