Super Essentials Payroll

[Marg1]

A super payment was recently returned to our bank account when an employee switched funds and didn't inform me in time. I thought I would have had a notification from MYOB saying there was an issue but this was never received. I reversed the original payment in MYOB Essential Payroll however this entry is still showing in my 'Create Super Payment' tab as a negative payment. I've tried speaking to MYOB's support team about removing this but have had no luck. Can anyone help me with this? Thanks  

[CloverQ]

Hi @Marg1 

If a super payment has the status Reversal required or Payment failed, please only reverse the payment if none of the contributions in the payment have been paid. Since your payment was paid then returned from the super fund, please follow the steps in this Help article instead: Returned superannuation contributions.

Feel free to let us know how you go.

[Marg1]

Hi Clover, My undestanding is because I only have Payroll Essentials, I'm only able to process payroll transactions. For example, I can't create a Receive Money transaction that's referred to in the article you referred me to. Would you mind clarifying this and suggest a solution. Thanks  

[CloverQ]

Hi @Marg1 

Thanks for the update. The receive money step is more for bank reconciliation audit trail, since you are using Essentials Payroll only, you can resolve the payroll side only within the software and reconcile your books elsewhere. 

You should be able to skip step 1 and complete step 2 & 3, that's record a pay to reverse the (returned) super, then record a new pay to re-process the super with the correct details. 

Please feel free to let us know how you go.

[Marg1]

Hi Clover, Thanks for your message. I was able to do steps 2 and 3 to record a pay to reverse the returned super, then record a new pay to re-process the super with the correct details as you suggested. However I'm still showing the super amount as a negative on the Create Super Payment screen on the date the funds were returned by MYOB. The Pay Runs are showing as correct and the STP report to date is also showing the correct amounts.

Kind regards 

[Marg1]

Hi Clover, are you or anyone else at MYOB able to help me with my issue in Essentials Payroll per my earlier posts? Thanks

[CloverQ]

Hi @Marg1 

Apologies for the delayed response. 

I'm glad to hear that you've successfully completed steps 2 & 3 to re-process the super. As of the negative super figure, you'd need to look into how this amount was created. You mentioned in your initial post that you've reversed the original payment resulting this negative figure, if this is the case, please delete the reversal transaction to remove this negative super. As the returned payment should be recorded as a Receive Money transaction to update the bank account balance, since you are using Essentials Payroll only you would need to account/reconcile for this movement elsewhere. 

I'd suggest double checking with your accountant/bookkeeper to ensure your bank account transactions are correctly recorded and reconciled outside MYOB Essentials Payroll.

[Marg1]

Hi Clover, thanks for your message. I've done as you sugggested and checked how the negative amount was created. It is the result of doing step 2 when I recorded a pay to reverse the super. I have reconciled our bank account in our MYOB AccountRight file so there is no issue there. So I am still left with this negative amount on the Create Super Payment page in Essentials Payroll?? 

 

[CloverQ]

Hi @Marg1 

Thank you for checking.

This negative amount from the recorded pay cannot be removed, I'm afraid that it will stay there. You may want to keep a note somewhere to explain what this transaction is and do not tick it with any future super amounts.