Super payment created still showing "processing payment"

[Robert_]

Hello

I processed a super payment this week and is still showing "Processing Payment" and not completed

This money has been deducted from our bank account yesterday

Can you confirm what action needs to be taken to fix this and if the super funds will receive these contributions despite what the payment status is

Thankyou

[Sam_R]

Hi @Robert_,

Thank you for your post. 

We do advise allowing 5 business days for the payment to process and reach their respective funds. Once they have reached their funds, the status will change to 'Completed'.

If the status has not changed after this time, please feel free to reach out to me via this post and I will look into it for you. 

If you have any further queries, please let me know. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.