Super payment won't find match with bank transaction

[LisaS1]

Hi,

I have a super payment in my bank feed that won't find the match in the transactions.

It appears in the bank register but it won't find it as a match when in the bank feed.

Could you please assist with this at all?

Thanks

[Sam_R · Accepted solution]

Hi @LisaS1,

Thank you for reaching out. 

This generally happens if the super transaction has already been reconciled. Could you please navigate to  Banking>>Reconcile Accounts and check if this transaction is ticked? If yes, untick it, then it should appear for you to match on the Banking>>Bank feeds screen. 

If you had any further assistance with this, please do let me know. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.