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Timesheet Not Showing

JillTr
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Timesheet Not Showing

Hi

 

I have entered an employee's timesheet and saved it but when I go to create pay run it's not there!  Can anyone help please.  I have checked dates etc.

 

Thanks

Jill

1 REPLY 1
SamaraM
MYOB Moderator
1,014 Posts
MYOB Moderator
MYOB Moderator

1,014Posts

47Kudos

141Solutions

Re: Timesheet Not Showing

Hi Jill (@JillTr)

 

Welcome to the Community Forum. We have been made aware of a situation where the Timesheets are not showing on the process payroll screen and needs to be refreshed.

 

Can you try the following troubleshooting: 

  • Change the dates in the Process Payroll window one day forward, then one day back to the original date you entered. This should refresh the screen in the background and make the timesheets show.
  • If it still doesn't show, you could also Clear the browser cache which will force the browser to forget old information and load the screen again.

 

Let me know how you get on and if you require more assistance.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Samara

MYOB Community Support

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