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Unable to locate Payroll items to match in bank feeds

Tracey_H
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Re: Unable to locate Payroll items to match in bank feeds

Hi @cel_at_tsgaust 

 

I'll be happy to assist with this. Can you send me the following screenshots:

 

  1. a payroll transaction, go to Banking>>Find transactions>>locate a payroll transaction and click on the reference no to open
  2. the Bank transactions window

Make sure sensitive information is removed from screenshots prior to posting on the Forum. You can use the Microsoft snipping tool to create screenshots and remove sensitive information. Click on Photos to upload.

Cheers,
Tracey
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Torkit
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Re: Unable to locate Payroll items to match in bank feeds

Thank you for the information. We have tried making all the changes as listed above and are still unable to match the transaction? Is there a step that we may have missed?

Tracey_H
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Re: Unable to locate Payroll items to match in bank feeds

Hi @Torkit 

 

I've done a post that goes through this in detail: Why can't I match employee pays in Bank transactions

 

If you're still having trouble with this please provide the following screenshots and I'll be happy to assist further:

 

  1. a payroll transaction, go to Banking>>Find transactions>>locate a payroll transaction and click on the reference no to open
  2. the Bank transactions window

Make sure sensitive information is removed from screenshots prior to posting on the Forum.

Cheers,
Tracey
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cel_at_tsgaust
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Re: Unable to locate Payroll items to match in bank feeds

Hi Tracey_H

 

Please find attached requested screen shoots.

 

Apologies for the delay in responding.

 

Regards

Cel

Tracey_H
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Re: Unable to locate Payroll items to match in bank feeds

Hi @cel_at_tsgaust 

 

Thanks for those screenshots. In the Bank transactions window can you change the Bank account filter from All to the bank account wages are paid from. Then check that is the same bank account on the pay transaction.

 

If it is, can you click on the expand arrow for one of those bank feeds and click on Match transaction. Send me a screenshot of that and the Reconcile accounts window.

Cheers,
Tracey
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cel_at_tsgaust
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Re: Unable to locate Payroll items to match in bank feeds

Hi

 

Sorry for the delay again!! Attached is the match transaction window as requested.

Screenshot - Bank Transaction to be Matched.png

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