super payment

[AthenaGU123]

Hi MYOB expert,

I have two question as below:

1. I have paid the super on April 25th for March super amount, its over one month, but it still shows “proccessing payment', could you help check it?

2. one of my employee(her super company: MERCER SUPER TRUST - SMARTSUPER changed from company Asgard Super), so her original super of Feb was reversed and paid on April 25 together with March super, but unfortunately, I received a refund for these two months, how can I pay her super from Feb to March again?

btw, I have not processed the super of April, will do soon, but I need to solve above two questions firstly.

much appreciate.

thanks a lot.

[Doreen_P]

Hi @AthenaGU123 

Thanks for your post and Welcome to MYOB Community Forum.

Regarding the returned super payment, you can process it by reversing the original payment with the old super fund then reprocess it with the correct fund. The Help Article, Returned super contributions will provide you the steps on how to do it. And the super payment that still says "processing payment", kindly send me a private message with the following details so that I can check it for you:

• Serial number
• Name of primary contact and email address
• Business name
• Date and amount of the super payment that still shows "processing payment"

Best regards,

Doreen

[Doreen_P]

Hi @AthenaGU123 

I would like to follow up the requested details to further assist you with your concern. If you are still experiencing the issue, please don't hesitate to reply or send me a private message and we'll be happy to assist.

Best regards,

Doreen