Asking for bank details to be entered again when sending an invoice

[Berner]

Almost everytime my client completes an invoice and presses send, MYOB asks for the bank details to be entered again?

Any idea why?  This is something that has only started happening recently.

Any help would be appreciated.

Kathryn

[Komal_S · Accepted solution]

Hi @Berner 

We are aware of an issue where after changing the due date or terms on an invoice, if a user clicks “Save as default” the payment details in the Sales settings will be erased. The current workaround is to re-enter the banking details as you have done already. Our teams are investigating this issue for a permanent fix. 

[Berner]

Thanks Komal.  I will pass onto the client.

[marccaroll0710]

WHEN WILL THIS BE FIXED???? Its a nuisance to keep re-entering banking details everytime we do a Sales Invoice. Considering this is mainly what MYOB is used for wouldnt this be a priority to be fixed? Its been happening ever since the new MYOB was dropped. 

[MattHarvey]

Yes this is very annoying and only just saw this forum but posted a new thread. So if I don't save as default for the terms when I have to change it on every invoice the bank details will save?

not ideal but I can handle if I just have to change the terms every time instead of all of my bank details.