C-Card payments showing up as unallocated transactions and can't be cleared.

[Goldcom]

When people are paying their bills using online payments myob is converting the invoice to closed. However when the payment comes in later with the bank feed it is not being automatically matched as it should be but instead showing up as an unallocated transaction. The problem is that I cant match it to anything because the invoice was closed earlier in the week when the customer initially paid it. I started a post on this problem previously and was advised as follows.

"Thank you for your post. I would suggest going to Banking >> Reconcile accounts and check if that transaction is already ticked. You can then untick it and Save progress to try and match it with your bank feed. Let me know how it goes."

I tried this this morning and the transaction doesnt appear in Reconcile accounts. The only place I can find it is in Find transactions.

Clearly there is an issue here. This should be automatic and not something we have to go in and fix everytime a customer makes an online payment.

[Isaiah_C]

Hi @Goldcom 

Thank you for the post. It will be my pleasure to assist you on this. May I have the screenshot of the transaction on the Find Transaction so I can further assist you and please hide any sensitive information.

Please let me know if you need further help.
 

Kind regards,

Sai

[Goldcom]

I hadnt heard anything back in time and I needed to move on so I deleted the transaction so I could match the bank feed. Next time it happens I will post again.

[Shella_A]

Hi @Goldcom 

Thank you for your post.  We're sorry for the inconvenience. We are glad to know that you are able to match the bank feeds. Feel free to post again if your have any other queries and we will be happy to assist. 

Cheers,

Shella_A