Can you please return to Essentials

FJCV · August

"I need to express complete disagreement with the way MYOB has implemented this so-called 'upgrade.' This version touted as an upgrade is, in reality, quite terrible.

I am at a loss to comprehend how such a prominent company could treat its users so poorly. Upon launching it for the first time, I anticipated a much-improved experience, but my expectations were gravely mistaken. I have spent numerous hours over several days on the phone with the support team.

The array of problems is staggering, and listing them all here would require a significant amount of time. If there is anyone within the company who values retaining their loyal, longstanding customers, I implore you to consider reverting to Essentials. If a legitimate upgrade is necessary, please ensure thorough testing before soliciting assistance from your customers to identify these myriad issues. The time we are expending on this is directly translating into monetary losses."

AmandaCL · August

Hey @FJCV,

Thank you taking the time to provide some feedback. We're really sorry that we weren't able to meet your expectations with the new upgrade. We're always looking to improve the user experience across our community so it's really helpful to hear feedback.

I've reached out to you in a separate Private Message. It would be great if you could provide some further details and areas that you think we could improve on or that didn't meet your expectations so that I can relay it to the relevant teams and improve accordingly.

I look forward to hearing from you soon.

Cheers, Amanda.

LCrowhurst · August

@FJCV wrote:
"I need to express complete disagreement with the way MYOB has implemented this so-called 'upgrade.' This version touted as an upgrade is, in reality, quite terrible.

I am at a loss to comprehend how such a prominent company could treat its users so poorly. Upon launching it for the first time, I anticipated a much-improved experience, but my expectations were gravely mistaken. I have spent numerous hours over several days on the phone with the support team.

The array of problems is staggering, and listing them all here would require a significant amount of time. If there is anyone within the company who values retaining their loyal, longstanding customers, I implore you to consider reverting to Essentials. If a legitimate upgrade is necessary, please ensure thorough testing before soliciting assistance from your customers to identify these myriad issues. The time we are expending on this is directly translating into monetary losses."

fully agree here. we were upgraded to business but we nvever asked for it...loads of issues...were on a plan that costs more...not what we signed up for

Hibbo3909 · August

I couldn't have expressed it any better myself. Well said!

FJCV · September

Hi Amanda,

Happy to see that somebody is taking the time to listen to all of our multiple complaints.

I have a very long list of issues; many of them have already been collected by your support team over the phone. Rewriting them here will take me a long time, in addition to the time I have already spent, re-doing operations that do not work, frooze or figuring out how to use the new version not to mention the time spent on the phone with your support team. Believe me I have spent, hours and hours. If you're interested, I would be more than happy to share my screen with you. This way, I can show you all the issues that are not working.

Kind Regards

pippypip · September

YEP. I to have complained about this upgrade a number of times but Im not seeing any real intrest from MYOB.

I to was very happy with Essentials, User friendly and simple. Now, what i used to do in 2 steps now takes 3 steps. Also, a lack of search functions.

LCrowhurst · September

@pippypip wrote:
YEP. I to have complained about this upgrade a number of times but I'm not seeing any real interest from MYOB.
I to was very happy with Essentials, User friendly and simple. Now, what i used to do in 2 steps now takes 3 steps. Also, a lack of search functions.

Ive had a very satisfactory email from MYOB, I am extremely unhappy with their reply.

instead of calling me as i requesated they emailed me to avoid speaking to me....so unhappy with this substandard product.

lime2 · September

I am having the same issue.

I have also posted today as I have had a query in since early August and not getting a response except ring the 0800 number which doesn't appear to be working.

I have now had another bill which are being paid through dd so I can't stop paying it.

All I want is to be charged for what I am using not the upgrade which I never asked for

auto_consulting · September

Yep, 100 percent agree, and I want my essentials back too. This upgrade is a dog. and while waiting on chat support, it appears they have gone home. Not impressed for something I never asked for.

lime2 · September

I haven't logged into the upgrade as my wages are done seperately.

I received an email thanks for renewing 28/7 and to upgrade your software.

I didn't request the upgrade so not sure why I have to pay it.

I have used Essential with Payroll and haven't had any issues but I didn't want it for this company account