Invoices stuck 'loading'

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CJonge
Contributing Cover User
7 Posts
Contributing Cover User
Contributing Cover User

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Cannot view invoices - all weekend

Disappointed that we pay a lot of money to access MYOB 24/7 and then cannot access  or send invoices. It is not just this weekend, but it has been happening at other times too. It just spins around. There is obviously a technical issue, but there is no support for any user, no acknowledgment online that there is an issue. I needed to send invoices tonight like everyone else in this forum and cant!I t is a competitive market, and MYOB are falling short. 

Rajith1
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Re: Can't open invoice I just created and saved.

Same issue here, can't open any old invoices. Open or Closed 

DebLou
1 Post
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NOT ABLE TO OPEN INVOICES OR SAVE NEW INVOICES

Not able to open existing invoices or save new invoices,

This is a problem as need to invoice to get paid.

No advice from MYOB that there is a problem.

04
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Can't open invoices

Unable to open or save invoices 

AV3
1 Post
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Re: MYOB BUSINESS PRO ONLINE VERSION SAVED INVOICES WON'T LOAD

I have tried Edge and Google with no luck. Hope to get a fix soon....

LindseyL21
3 Posts
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Error everytime I try and open invoices

I've tried restarting my computer, inspect > Hard reload and empty cache and it's still doing it!

 

Everytime I try and open an invoice I get the spinny circle of death and then this error (see image below/attached).

 

Obviously not cool, as I need to send out invoices to make the money!!

Please help!

Screen Shot 2022-11-28 at 6.55.34 am.png
Andbrod69
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Re: Error everytime I try and open invoices

Same here..... nothing for a week..... EOM fast approaching and need fixed ASAP

LLoydTibble
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Invoices won't recall once created

Hi

I have created invoices in Essentials but then I could not email them.  When I go back into the Invoices list and click on one it won't recall it and just "hnags" the software.  What can I do?

doris123
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Re: Invoices stuck 'loading'

Im having the same problem and it is over an hours wait on the phone.

Not good enough !!!!

4Annette
Experienced User
34 Posts
Experienced User
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Invoices not sending

18 pages of people with the same/similar problems over the last 3 days and MYOB offering no soloution or even a 'sorry we are working on it' 

 

At what stage will they take note that their new program needs some serious work. The new Essentials program has been getting phased in over 12 months and the issues that the first clients reported seem to still be present. No one wants to change book keeping software but the approach MYOB is taking to the problems seems to give the impression that 'they' want everyone to change.

 

MYOB are not offereing or sourcing solutions to the problems. Come on MYOB pick up your game and stop taking our money without making an effort to fix the issues.... your users  provide better customer service through this forum than what you offer in any form.

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