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Customer paid twice

Robgait
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Customer paid twice

I have a customer that has paid the same invoice twice how do credit them back

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ChrisMYOB
MYOB Moderator
1,155 Posts
MYOB Moderator
MYOB Moderator

1,155Posts

77Kudos

132Solutions

Re: Customer paid twice

Hello @Robgait 

 

Welcome to the Community Forum.

 

When a customer has paid twice, you will need to create a credit for the customer which you can then either process a return for or apply to the next invoice for that customer. 

I have linked a Help Article on customer overpayments that provides instructions and screenshots on achieving the above. 

Please let me know how you go. 

If you have found this information to be helpful, please mark it as a solution for the benefit of the community.

Kind regards,
Chris

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