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Error when deleting customer credit

ozcamman
4 Posts
User

4Posts

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0Solutions

Error when deleting customer credit

Keep getting this error when deleting a customer credit

 

 
Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 5a55eb22-ff5a-46b9-bab0-228c7e878fcf.

 

1 REPLY 1
ChrisMYOB
MYOB Moderator
1,152 Posts
MYOB Moderator
MYOB Moderator

1,152Posts

77Kudos

132Solutions

Re: Error when deleting customer credit

Hello @ozcamman 

 

Thank you for your post. 

The first thing to try when getting a something went wrong message is to clear the browser cache and to try a different browser as it can assist with resolving the error.

You will also be able to try these things to see if you are able to access the credit this way:

1. Check if the transaction is reconciled and has payment associated with it and first undo reconciliation and delete the payment - Now try to delete the transaction

2.. Open the transaction from the “Find Transaction” tab and try to delete it

3. Open the transaction from the “General Ledger” report and try to delete it

 

Please let me know how you go.

Kind regards,
Chris

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