Essentials Error Messages

[adamc1]

Hi,

Im having trouble with my essentials product. It is basically useless at the moment as I cant edit/delete invoices. It also wont let me match transactions. I was on the phone on tuesday for 2hrs to your help line and they just handballed it to your technical support for review. I do not know how it is progressing as they didnt give me a work ticket number. Can anyone from myob help?

Regards,

Adam

[Melisa_D · Accepted solution]

Hi @adamc1, 

I'm sorry to hear about this. I've run a few scripts over your file in the background and have found the cause of this issue, it's due to duplicates in the background. I've gone ahead and submitted a file repair ticket where our teams will have those removed. The ticket number is Case00926265. Once this has been resolved our team will email you with an update. 

Do let me know if you have any further questions. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[adamc1]

Thank you. 

[TalkingSense]

I have been having exactly the same issue - an hour on the phone to 3 different people - no help, plus emails with customer service.

[Melisa_D]

Hi @TalkingSense, 

I'm sorry to hear about your experience. I've run the scripts over your file and have found duplicates in the background. I've arranged the file repair ticket where our teams will have those removed. The ticket number is Case 00926397. Once this has been resolved our team will email you with an update. 

Do let me know if you have any further questions. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[TalkingSense]

Melisa Thank you so much!!!  I don't know how in 1 hour you managed to get something corrected that other people couldn't do in two weeks, but I am very greatful to you!!!

[Melisa_D]

Hi @TalkingSense, 

You're very welcome ! I'm glad I could help. Feel free to come back to the Community Forum if you have anymore questions, we are more than happy to assist.