Essentials Lock Period not allowing invoice to be resent

[manning]

Is there an issue with MYOB Essentials New in that it doesnt allow for you to resend and invoice via email if the lock period is on for the period the invoice date is in?  If not what is the fix?

Regards

Teresa Manning

[Melisa_D]

Hi @manning, 

Thanks for your post. If a lock period has been made and the invoices fall in that lock period no changes can be made to the invoice, this includes re emailing the invoice. If you'd like to resend the invoice you will need to change the lock period so that this can be done. 

[manning]

Hi Melisa is this likely to be changed so you can at least re email an invoice without changing it.  Or is there another way to email an invoice to a client without changing the lock period?

Regards

Teresa

[Melisa_D]

Hi @manning, 

We don't have any information on this being changed in the future, I have however passed this on as feedback to our teams. Unfortunately there isn't another way to email a client that invoice without changing the lock period, you could as a work around view the invoice as PDF and export the invoice. You then could send through this invoice via outlook.