Incorrect invoice details

[Mick1977]

Hi All,

I emailed an Invoice to a client, today the client has asked me to have a look at it and its has someone randoms info on it for some company that sells Jewelery ?????? Client and myself very confused.

Anyone else had this issue?

Regards Mick

[rorkin]

Same thing happened to me...

there are some serious  data breach issues going on here. 

My "data" should be between myself and my clients. MYOB, you need to get right ON TOP OF THIS NOW!!!!!

[SamaraM]

Hi @Mick1977 and @rorkin 

If you are finding something unusual on your invoices such as incorrect amounts or contact information for the customer, it is recommended that you do review the invoice and company information in your MYOB Business to ensure that the details are correct.

Should that information be correct, we would love for you to get in touch with our phone-based teams to discuss the situation in more detail as soon as possible. Do ensure that you have the following information handy prior to calling:

• The serial number of the MYOB Business (bottom of the Business Name Menu - top right).
• A copy of the invoice that was sent
• A screenshot of the transaction from within your MYOB Business
• When the email was sent and the recipient(s) of that email

With this information, our frontline teams would be able to closely investigate the email records with our backend teams to see what has occurred.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[rorkin]

I have provided a complete account on my support ticket 6 days ago.

"MYOB support request #01226376" 

NOBODY has responded.

the PROBLEM STILL EXISTS!!!! 

I do NOT think it's my responsibility to wait over an hour to "talk" to somebody when I have been CLEAR AND USED A PROVIDED SUPPORT PATHWAY to raise the issue... 

Particularly when you're trying to put the onus on me to wait on hold for over an hour (that is currently how UNACCEPTABLE your poorly published phone support line is currently performing)!

MYOB NEEDS TO GET IT'S SUPPORT ACT TOGETHER... SERIOUSLY...

[SharonC1]

Hi @Mick1977 

Yes!
Same thing happened to our business 3 weeks ago.

I also started a post about this & @rorkin suggested that we may need to contact Aus Cyber Security Centre.