Invoice bug in MYOB

[MMAU]

Bug appeared last week, screenshot attached. The text box below Notes To Customer blocks the top portion of the box so as we type, we cannot see what we are typing. We also don't enter any of the pre-filled Notes however once invoice is created, the first Note (Final Sale) is added and it is impossible to delete. 

Big problem for us because we use the box to add invoice information and now we can't as we can't see what we are typing. 

[Melisa_D]

Hi @MMAU, 

Thanks for your post. This could be a browser glitch as I've tested this in my sample file and seems to be working fine, can you please clear your browser and try again. If this doesn't work can you try via a different browser. 

Do let me know how you go. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[MMAU]

Chrome is fine but still same issue in Safari.

[MMAU]

Clearing browser did not do anything. Safari Version 15.6.1.

[MMAU]

Has this been escalated? This needs to be resolved by the developers. It is a bug which needs to be squished. Shouldn't have to use other browsers. Safari has worked for years with no problems. 

[Melisa_D]

Hi @MMAU, 

Thanks for your feedback, I've passed this on to our teams. 

[MMAU]

This really isn't good enough. It's been over six months now. Users shouldn't have to resort to using Google Chrome. Invoices should work perfectly well when using Apple's default browser, Safari. 

The notes field is completly unusable. Do we need to contact the developers directly perhaps? We fear that our concerns posted here simply get lost into the ether.