Invoice duplicate number

[AITTSV]

Invoices we created are duplicating the number.  I just created an invoice today and MYOB has given it the same invoice number as an invoice created yesterday.  There are 2 invoices created yesterday to 2 different customers that also have the same number.  This is creating a nightmare for our accounts section.

[Komal_S]

Hi @AITTSV 

Can you please try entering the invoice number manually higher in the sequence for the next invoice that you create and check if the next invoices are created correctly without getting duplicated? At this stage, there's no option to present the warnings for duplicates but this is something that might change in the future versions. 

[LCrowhurst]

---

@Komal_S wrote:

Hi @AITTSV 

Can you please try entering the invoice number manually higher in the sequence for the next invoice that you create and check if the next invoices are created correctly without getting duplicated? At this stage, there's no option to present the warnings for duplicates but this is something that might change in the future versions. 

---

seriously? this is your suggestion? in the OLD MYOB this NEVER Happened...ive had this happen too...needs to be fixed asap!!

[hawkesbury1]

I agree, it is a nightmare with invoice numbers being duplicated to different clients. Never was an issue with the old version so it should be an easy fix for MYOB.

[Nathan88]

Hi Guys, this is still happening? This is not a solution. We had a perfectly fine sequencing of Invoice and quote numbers which now doesn't work and on top of this we keep getting duplicates for no reason?

[Nathan88]

As per the above i have increased the sequence number and it is still duplicating. This is not good enough. How is there no check once you hit save and the invoice is "created"? 

[DamienP]

We are also having the same problem. This is disgraceful how can MYOB who i might add have been around for a longtime, release a version that dulicates invoice numbers. We invoice anywhere from 20 - 50 invoices a day, so MYOB this is not helping. - Sort it out!!!!

[LCrowhurst]

---

@Nathan88 wrote:

As per the above i have increased the sequence number and it is still duplicating. This is not good enough. How is there no check once you hit save and the invoice is "created"? 

---

In the old essentials it would not have allowed this to happen. You would have got a error message🥺

[LCrowhurst]

---

@Nathan88 wrote:

As per the above i have increased the sequence number and it is still duplicating. This is not good enough. How is there no check once you hit save and the invoice is "created"? 

---

In the old essentials it would not have allowed this to happen. You would have got a error message. 

[Nathan88]

Yep, we are getting about 2-3 a day, very confusing for our clientelle when numbers are changing. All i have been told is "feedback has been passed along" I don't believe this is feedback if this is a fault in the functionality?