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Invoice with incorrect info emailed to client

kirby26
Contributing User
7 Posts
Contributing User
Contributing User

7Posts

3Kudos

0Solutions

Invoice with incorrect info emailed to client

Yesterday I emailed an Invoice to a client, today the client has asked me to have a look at it and its has someone randoms info on it for a company not in my system for milk which is not what my company sells.

When i look at it in MYOB the correct info that I put on Invocie is still there.

Looks like somehow from being sent to being recieved its changed all the client info.

Bank details are correct my Comapny logo still on it. anyone else had this problem with new Myob

1 REPLY 1
Tracey_H
MYOB Moderator
11,411 Posts
MYOB Moderator
MYOB Moderator

11,411Posts

1,346Kudos

1,708Solutions

Re: Invoice with incorrect info emailed to client

Hi @kirby26 

 

I'm sorry to hear about this. So that we can look into it can you please send me the following information in a private message:

 

  • serial number
  • primary contact name and email address
  • screenshots of the correct and incorrect invoices

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

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