Invoices Stuck with Sending Status

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MartinLeG
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Invoices Stuck with Sending Status

We have just discovered a random bunch of overdue invoices showing with activity marked as 'sending' - and the activity history shows date created but no history about it being sent. So we have no idea if these invoices have been delivered or not. Some older threads on this subject suggested it was a known issue and had been sorted out - but clearly not so. Can someone advise how to resolve please? (BTW this is in Essentials, not AccoutRight but that option doesn't appear in the location drop-down.)

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Isaiah_C
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Re: Invoices Stuck with Sending Status

Hi @MartinLeG 

 

Thank you for the post and I'm sorry to hear that you've had this experience. Are you using the option for invoice reminder? And may I know the date on the e-mail? You can also try to resend the invoice and let me know how it goes.

 

Please let me know if you need further help.

 

Kind regards,

Sai

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MartinLeG
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Re: Invoices Stuck with Sending Status

Thanks Sai - I can see 4 invoices showing as 'sending': 5/6, 2/6, 8/5 and 28/4 - however this earliest invoice is closed - so presumably the invoice was delivered on this one. Is there a way I can tell if the others have actually been delivered before simpy resending?

Leneth_A
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Re: Invoices Stuck with Sending Status

Hi @MartinLeG

 

Thanks for the update.

 

In this matter, you would need to Open the invoice again >> Activity History (at the bottom of the invoice) it will show the invoice has been Emailed. This also show when the email has been Viewed by customer.

 

Our article Emailing, printing or downloading invoices has instructions on how to do this within Essentials.

 


Please don't hesitate to post again if you need help in the future.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Cheers,
Leneth

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MartinLeG
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Re: Invoices Stuck with Sending Status

Not so. Activity history only shows 'created date'. Screenshot 2023-06-06 at 3.08.18 pm.png

Leneth_A
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Re: Invoices Stuck with Sending Status

Hi @MartinLeG

 

Thanks for the screenshot.

 

In this case, it means that the invoice hasn't been emailed or the invoice is not successfully sent. You would try to resend and check the Activity history if it will show there. If not, you may check the business settings, and email default to check if this email accountright@apps.myob.com is already whitelisted on the customer's end.

 

 

Do let me know if you have any further trouble with that.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Cheers,
Leneth

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AndyG
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Re: Invoices Stuck with Sending Status

Yes seems lots of people including me have this problem. You dont know if its been sent or not some being paid so they obviously being sent. I never had this issue with the old program, seems they have not ironed out the issues before making this version "LIVE" Im using MYOB Essentials

Genreve_S
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Re: Invoices Stuck with Sending Status

Hi @AndyG

 

Thanks for posting again and we appreciate your patience. 

 

We understand that the invoice activity is a crucial part of your workflow. As per the update, this issue has been reported to the team and it's likely that this issue won't happen again. However, the invoices that are already impacted by the issue need to be force-updated. For us to go about forcing the update to invoice activity, we need to send the invoice email again. I also understand that sending these invoice emails again would feel redundant, but doing so will fix the issue for that invoice. 

 

Let us know if you need any further assistance with this. 

 

Cheers, 
Genreve

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